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Privacy Policy

Here at Haven Lighting, Inc. (“Haven Lighting”) we respect and protect our customers privacy like we would protect our own.

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • It is important for you to protect against unauthorized access to your password and to your computer.

This Privacy Policy applies only to information we collect in email, text, other electronic communications, through our website, and from mobile device applications.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible on Haven Lighting’s website, unless otherwise defined in this Privacy Policy.

Here is some of the data we collect:

Automatic Information
Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features.

The full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Third-Party Service Providers:
We employ other companies and individuals to perform functions on our behalf. Examples include: delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Mobile Device Applications
The Privacy Policy applies to use of both the Haven Lighting, Inc. App and the Haven Lighting PRO App (collectively the “App”).  The App is intended for use as is.

This page is used to inform you regarding our policies with the collection, use, and disclosure of Personal Information through the App.

If you choose to use our App, then you agree to the collection and use of information in relation to this Privacy Policy. The Personal Information that we collect is used for providing and improving the App. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use
For a better experience, while using our App, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this Privacy Policy.

The App does use third party services that may collect information used to identify you.

Links to privacy policy of third-party service providers used by the App:

Location Information
The App collects real-time information about the location of your device.

Log Data
We want to inform you that whenever you use our App, in a case of an error in the App we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the App when utilizing our App, the time and date of your use of the Service, and other statistics.

Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

The App does not use these “cookies” explicitly. However, the App may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of the App.

Service Providers
We may employ third-party companies and individuals due to the following reasons:

  • To facilitate the App;
  • To provide service through the App on our behalf;
  • To perform App-related services; or
  • To assist us in analyzing how our App is used.

We want to inform users of the App that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
The App may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy
The App is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take any necessary actions.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

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