FAQ

General Questions

To become a contracting partner with Haven Lighting, please see our partner page.

If you have purchased any of our WiFi controllers or transformers the app will control the lights once you get the unit on your WiFi network.

You can find the app here for Apple devices or here for Android devices.

Yes, as long as you have internet access with your app, you can control and/or schedule your lights from anywhere.

Check out these helpful videos: Apple device or Android device.

Yes, we have a great warranty on our products. Please see our warranty statement for the full detail.

Our products usually ship within 2-3 days of order from our manufacturing facility in Hebron, KY (just south of Cincinnati, OH). Here is a map for UPS Ground Shipping time.

Any order over $1,000 will be sent with the requirement for a signature to receive the package.

We do! Check out all of our videos on our YouTube channel and be sure to subscribe as we add new videos regularly.

We recommend the Google Home WiFi Mesh Network product. This will extend the range of your network without the need of running wires. You can find it here. (get the 3 pack!)

General Landscape Lighting

It is important that you use waterproof wire connections. These come in different varieties. We provide waterproof connections with our lights. It is important that none of the copper is exposed to water when making the connections so take care in not stripping back the wire too far. Wire corrosion is the number one cause of landscape lights not working properly.

The operating costs depends on the power (wattage) of each light that is connected to your system. In general LED lights are 5-6 times more efficient than incandescent light bulbs and last 25-30 times longer.

You can mount the transformer outside or inside. Some customers mount them in the garage or basement. Others mount them next to an outlet on the outside wall of a home. If you are using our 9 Series Full Color WiFi Transformer or our Stratus WiFi Transformer, it is important to note that if you have solid 2.4GHz WiFi signal strength at the transformer.

With any of our Classic White Landscape Lighting or our Adjustable White Landscape Lighting, you can use any low voltage (12-15V AC) lighting transformer.  

With our Full Color 9 Series products, you must use our 9 Series Full Color WiFi Transformer

We recommend 12/2 landscape wire for most applications. You can find it here. If you have extremely long runs (over 200 feet or more) you will want to use 10/2 or bigger.

We recommend 80W of lights on one wire run. The more lights you add to a run the more voltage drop you will incur. This will cause the system to use more power than normal. If you add too many lights to one run, the lights at the end of the wire run will not have enough voltage to operate.

9 Series Full Color Landscape Lighting

No, our smartphone controlled lights use special filtering to assure communication in all applications. Adding other manufacturers products or any non-communication Haven Lighting to our lighting system will degrade the communication and could cause issues in performance.

If you would like to control your current lighting system using our app control and scheduling, we suggest using our Stratus WiFi Transformer. This transformer can be used with the same app and scheduling features as the full color lighting system giving you full control over your entire landscape lighting from your phone.

Yes, the 9 Series will operate as one system no matter how many transformers you have added at your location. In other words, if you select “All Zones” on, the entire system will turn on no matter how many transformers you have. 

No. The only requirement is that all transformers must have a solid WiFi connection. If you need to improve your WiFi connection it is easy to add a mesh network access point.

Yes, this will allow you to have full app control and scheduling of the full color system and your other white lighting system.

You can create up to 63 zones with this system. Creating zones can be done after the lights are installed and independent of the way the system is wired or how many transformers are connected. Watch this video to see how.

WiFi Landscape Lighting Transformers

The 9 Series Smart Transformer connects to your WiFi router giving you full control and scheduling of your lighting system from anywhere. It communicates to the lights over the power lines allowing for the use of traditional landscape wire for installation. This enables 100% reliability on the communication to the lighting regardless of obstructions or where the lights are located. Because of this, we require that only 9 Series lights be connected to this transformer. Other types of lights will degrade the communication and affect reliability.  

The Stratus WiFi Low Voltage Lighting Transformer does not communicate with the lights allowing any low voltage lighting to be connected to it. It comes with two zones allowing independent control and scheduling of each with our app.  

The Mosaic Low Voltage Lighting Transformer eliminates the need for WiFi, timers and light sensors. The Mosaic creates its own wifi network. All you need to do is connect your phone to it and schedule the lights using the webpage created by the transformer. You can even turn the lights on and off using the webpage.  

You can operate our 9 Series Smart Transformer and our Stratus Transformer from anywhere using our app. 

The Mosaic Transformer does require you to be within about 30-50 feet of the transformer to operate and schedule it because it does not connect to the WiFi network router or internet. 

With our 9 Series Smart Transformer, it does NOT matter how the system is wired. You are able to zone the lights however you wish after the system is installed even if the lights are on different transformers.

With our Stratus and Mosaic transformers, it does require the lights to be wired in the manner you want to control them. All Zone 1 lights need to be wired together to Zone 1 on the transformer. Likewise for Zone 2.

Indoor/Outdoor Lighting

The Wireless Wall Switch has a range of 500 ft. It does not need line of site to operate. It does need to be mounted in a dry environment. It is not water resistant.

You can daisy chain up to 5’ 6” of lighting. This does not include the wire in between the lights.

Our Indoor/Outdoor lighting system runs on 24V DC.

Yes, the power supply is included.

Yes, the LED light strips are equivalent to an IP68 rating which can endure any weather conditions. We do NOT recommend them in submerged applications.

For Under Cabinet Lights you must use solid core 20/2 wire. Here is a link.

For Classic White LED Strips and accent lights we recommend 14/2 wire. If it is outdoors, please make sure it is direct burial rated. You can find wire that will work for indoor and outdoor applications here.

For Full Color LED Strips and accent lights we recommend 14/4 wire. If it is outdoors, please make sure it is direct burial rated. You can find wire that will work for indoor and outdoor applications here.