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At Haven Lighting, we strive to make a difference. At our core, we are a company that grew from a seed of the idea that we could develop products that enhance the passion inherent in all of us. Our products are so much more than just lights. They celebrate. They champion a cause. They spread awareness. They exhibit gratitude. They support family and friends. They inspire.
Haven Lighting was born from an industry held back by an old-fashioned distribution business model that fostered a lack of innovation. We created products for our own homes because we were not satisfied with the available capabilities or user experiences.
As our original products were being developed, a few local installation companies began inquiring about our process and intentions. They became interested in helping us launch our inventions to the market. These relationships continue to sculpt our product design as we learn how customers are installing and using them.
We highly value this direct connection. This allows us to build rapport with anyone installing the products and offer a direct line of support to them.
We believe this business model is the future of customer service. It enables us to continue supporting and learning from our customers, allowing us to create amazing products and meaningful relationships. It enables us to learn your story and become a part of your mission.
Lens angles can be confusing. To make it easier to decide, just remember that the smaller the angle, the more narrow and further the beam will go. We recommend anything 25° and smaller for second floors and anything 45° and larger for first floors. 45° is our most popular option.
An installation of 15 lights will typically use about 250 feet of wire. 30 lights will use about 500 feet and 45 lights uses about 750 feet of wire and so on.
Once we recieve the order we will contact you within one business day to arrange a schedule for your installation. Your products will be shipped directly to you so they will be at your location for our installers when they arrive. We typically are able to arrange the installation to occur within 2-3 weeks of the order. Once the installation is scheduled, we will call you the day before to confirm with you that our installers will be on your property and to remind you that they will need access to the product. In the unusual case where the installation is not possible for whatever reason, we will give a full refund upon the return of the products in new condition.
