Warranty

Haven Lighting, Inc. – Limited Warranty

Limited Warranty: 

EXCEPT FOR THE L SERIES PRODUCTS (AS DEFINED BELOW), HAVEN LIGHTING, INC. (“HAVEN LIGHTING”) WARRANTS THAT THE PRODUCTS WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR ONE (1) YEAR FROM THE DATE OF PURCHASE BY THE ORIGINAL PURCHASER (“ORIGINAL PURCHASER”).

SIGNIFICANT PRODUCT EXPOSURE TO CHEMICALS, HARSH CLEANERS, SALT WATER OR SALT AIR WILL VOID ANY AND ALL WARRANTIES ON EXTERIOR FINISHES. 

HAVEN LIGHTING LIMITS THE DURATION OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO ONE (1) YEAR FROM THE DATE OF PURCHASE BY THE ORIGINAL PURCHASER.   

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.

L Series Product Warranty Exceptions:

L Series Products are the products that begin with 9 or 6 in the part number. L Series Products are covered by the one year (1) limited warranty except as follows:

• Brass and stainless steel housings/enclosures come with a lifetime warranty. Housings made of metal do naturally patina in color which is not a defect. 
• Internal transformer toroid components come with a lifetime warranty. 
• Aluminum housings and the product exterior finishes on them are warranted for five (5) years. Housings finished with a powder coat paint do fade over time due to exposure to sun. This is not a defect.   
• LED Bulbs are warranted for five (5) years or 30,000 hours whichever comes first.
• LED Light drivers and electrical components are warranted for five (5) years or 30,000 hours whichever comes first.  

Remedies and Claim Procedure:

WITH RESPECT TO ANY DEFECTIVE PRODUCTS RETURNED DURING THE WARRANTY PERIOD, HAVEN LIGHTING WILL, IN ITS SOLE DISCRETION, EITHER (I) REPAIR OR REPLACE SUCH PRODUCTS (OR THE DEFECTIVE PART) FREE OF CHARGE OR (II) REFUND THE PURCHASE PRICE OF SUCH PRODUCTS. 

To obtain warranty service, please email Haven Lighting to obtain a return authorization number (“Return Number”). The Original Purchaser shall return, postage paid, any allegedly defective parts or products to Haven Lighting with the Return Number, proof of purchase, Original Purchaser’s name and return address, and a description of the claimed product defect.  All return requests must be made by the Original Purchaser of record of said product. 

If a replacement product is purchased prior to the defective product being returned, a credit will be issued for the returned product once the item is received at Haven Lighting with proper packaging, return authorization paperwork, and Haven Lighting testing shows defects to proper operation.

If a product is returned and found to be working properly and without defect or is found to be outside of warranty period, the Original Purchaser will be contacted. The Original Purchaser will not be credited for the returned product. The Original Purchaser and will have one (1) week to decide if Haven Lighting shall return the product to the Original Purchaser or be discarded by Haven Lighting. The response by the Original Purchaser must be made in writing to Haven Lighting.  No response by the Original Purchaser regarding whether the product should be returned or not after one (1) week will result in Haven Lighting discarding the product and forgoing any other resolution. 

Limited Warranty Exclusions:

ALL WARRANTY TIME PERIODS START ON THE DATE OF PURCHASE BY ORIGINAL PURCHASER (EITHER DIRECTLY FROM HAVEN LIGHTING OR THROUGH AN AUTHORIZED DEALER) AND ARE NOT TRANSFERABLE TO ANY OTHER PERSON (E.G. SUBSEQUENT OWNER).

The warranty only applies when all components, including transformers and power supplies, have been provided by Haven Lighting. Substituting another manufacturer’s product and/or components will render the limited warranty completely void.

This warranty does not apply to any product that has been damaged due to: (i) improper installation, use or care, (ii) abuse, mishandling, or improper storage, (iii) connection to voltage outside of the North American Standard Voltage Range 108 to 132 VAC (60HZ), (iv) use in an environment where the annual average ambient operating temperature is below 27 or above 95 degrees Fahrenheit, (v) neglect (including but not limited to improper maintenance), (vi) repairs or modifications (including but not limited to use of third-party parts or attachments), (vii) improper packaging of products returned to Haven Lighting, or (viii) any other external causes (e.g. acts of God) beyond Haven Lighting’s reasonable control.

Limitation of Liability:

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND HAVEN LIGHTING’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY. HAVEN LIGHTING’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL HAVEN LIGHTING UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. 

SOME STATES DO NOT ALLOW THE EXCLUSIONS OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Revised 04/22/2023