Haven Lighting, Inc. – Limited Warranty
EXCEPT FOR THE L SERIES PRODUCTS (AS DEFINED BELOW), HAVEN LIGHTING, INC. (“HAVEN LIGHTING”) WARRANTS THAT THE PRODUCTS WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR ONE (1) YEAR FROM THE DATE OF PURCHASE BY THE ORIGINAL PURCHASER (“ORIGINAL PURCHASER”). SIGNIFICANT PRODUCT EXPOSURE TO CHEMICALS, HARSH CLEANERS, SALT WATER OR SALT AIR WILL VOID ANY AND ALL WARRANTIES ON EXTERIOR FINISHES.
HAVEN LIGHTING LIMITS THE DURATION OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO ONE (1) YEAR FROM THE DATE OF PURCHASE BY THE ORIGINAL PURCHASER.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.
L Series Product Warranty Exceptions:
L Series Products are the products that begin with 9 or 6 in the part number. L Series Products are covered by the one year (1) limited warranty except as follows:
Remedies and Claim Procedure:
WITH RESPECT TO ANY DEFECTIVE PRODUCTS RETURNED DURING THE WARRANTY PERIOD, HAVEN LIGHTING WILL, IN ITS SOLE DISCRETION, EITHER (I) REPAIR OR REPLACE SUCH PRODUCTS (OR THE DEFECTIVE PART) FREE OF CHARGE OR (II) REFUND THE PURCHASE PRICE OF SUCH PRODUCTS.
To obtain warranty service, please email Haven Lighting to obtain a return authorization number (“Return Number”). The Original Purchaser shall return, postage paid, any allegedly defective parts or products to Haven Lighting with the Return Number, proof of purchase, Original Purchaser’s name and return address, and a description of the claimed product defect.
Limited Warranty Exclusions:
ALL WARRANTY TIME PERIODS START ON THE DATE OF PURCHASE BY ORIGINAL PURCHASER (EITHER DIRECTLY FROM HAVEN LIGHTING OR THROUGH AN AUTHORIZED DEALER) AND ARE NOT TRANSFERABLE TO ANY OTHER PERSON (E.G. SUBSEQUENT OWNER).
The warranty only applies when all components, including transformers and power supplies, have been provided by Haven Lighting. Substituting another manufacturer’s product and/or components will render the limited warranty completely void.
This warranty does not apply to any product that has been damaged due to: (i) improper installation, use or care, (ii) abuse, mishandling, or improper storage, (iii) connection to voltage outside of the North American Standard Voltage Range 108 to 132 VAC (60HZ), (iv) use in an environment where the annual average ambient operating temperature is below 27 or above 95 degrees Fahrenheit, (v) neglect (including but not limited to improper maintenance), (vi) repairs or modifications (including but not limited to use of third-party parts or attachments), (vii) improper packaging of products returned to Haven Lighting, or (viii) any other external causes (e.g. acts of God) beyond Haven Lighting’s reasonable control.
Limitation of Liability:
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND HAVEN LIGHTING’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY. HAVEN LIGHTING’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL HAVEN LIGHTING UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSIONS OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Lens angles can be confusing. To make it easier to decide, just remember that the smaller the angle, the more narrow and further the beam will go. We recommend anything 25° and smaller for second floors and anything 45° and larger for first floors. 45° is our most popular option.
An installation of 15 lights will typically use about 250 feet of wire. 30 lights will use about 500 feet and 45 lights uses about 750 feet of wire and so on.
Once we recieve the order we will contact you within one business day to arrange a schedule for your installation. Your products will be shipped directly to you so they will be at your location for our installers when they arrive. We typically are able to arrange the installation to occur within 2-3 weeks of the order. Once the installation is scheduled, we will call you the day before to confirm with you that our installers will be on your property and to remind you that they will need access to the product. In the unusual case where the installation is not possible for whatever reason, we will give a full refund upon the return of the products in new condition.