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  • Return Policy

    If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase if items are received within this time frame. After 30 days and prior to 60 days returns will be subject to a 20% restocking fee. The purchaser will be responsible for all return shipping charges. Only the original purchaser may return product. Only the original payment method will be refunded upon receipt of a valid return.

    Returned items must be in new condition, and must have no visible signs of wear or use. This includes the wires on any products must not be cut or trimmed. The items are to be returned in original, clean product packaging.

    Please note the following exceptions to our return and refund policy:

    • Any discounted items are final and cannot be returned or exchanged.
    • Items purchased as a kit cannot be separated for return purposes. Kits can only be returned as a kit in full. 
    • Items older than 60 days, damaged items, or items not returned in original packaging will not be accepted for credit or refunds.

    To initiate a return, please complete the following steps:

    Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

    1. Send an email to haven@havenlighting.com stating that you would like to initiate a return. In the subject of the email state “PRODUCT RETURN REQUEST”
    2. A reply email can take up to two business days and will include an RMA form that MUST be included in the shipment back to us. The reply email will also include a shipping label.
    3. Print the prepaid return shipping label that you will receive by email.
    4. Send all items back to us using the label provided.
    5. Any credits given for product returns will have the shipping cost deducted.

    To qualify for a refund, merchandise returns must meet the following requirements:

    • Authorized returns MUST be received at our facility within 14 days of receipt of RMA form and/or replacement order.
    • We ask that you return all items carefully packed in their original packaging (or the packaging received with the replacement item(s)) to ensure damage is not experienced in transit. Haven Lighting is not responsible for product damaged or lost in return shipment. Refunds may be refused based on the condition of the merchandise returned.
    • Be sure to include the attached RMA form with your return to ensure your account is updated properly. Any package without a Haven Lighting Return Authorization form and RMA# will not be accepted.
    • Please allow approximately 10 business days for your return to be processed once it has arrived at our facility.

    We may, at our discretion, limit or refuse any refund or exchange not meeting any of the above conditions.

    Please don't hesitate to let us know if we are able to answer any questions or assist further.

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