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  • Return Policy

    If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase if items are received within this time frame. After 30 days and prior to 60 days returns will be subject to a 20% restocking fee. The purchaser will be responsible for all return shipping charges. Only the original purchaser may return product. Only the original payment method will be refunded upon receipt of a valid return.

    Returned items must be in as new condition. This includes the wires on any products must not be cut or trimmed. The items are to be returned in original product packaging.

    Please note the following exceptions to our return and refund policy:

    • Any discounted items are final and cannot be returned or exchanged.
    • Returned items must have no visible signs of wear or use.
    • Items older than 60 days, damaged items, or items not returned in original packaging will not be accepted for credit or refunds.

    To initiate a return, please complete the following steps:

    Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

    1. Send an email to haven@havenlighting.com stating that you would like to intiate a return. In the subject of the email state “PRODUCT RETURN REQUEST”
    2. A reply email can take up to two business days and will include an RMA form that MUST be included in the shipment back to us. The reply email will also include a shipping label.
    3. Print the prepaid return shipping label that you will receive by email.
    4. Send all items back to us using the label provided.
    5. Any credits given for product returns will have the shipping cost deducted.

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